Privacy Policy

Our General Approach

This page explains how we manage the information you share while using the TourBelek website, which provides tours departing from Antalya and Belek and offers private crewed boat rentals. Our goal is to collect only the data needed to deliver the service, store it securely, and keep control in your hands.

The terms in this policy cover all processes including browsing our website, requesting a quote, making a booking, contacting us, and joining informational channels such as a newsletter.

Which Data We Collect

Contact and Booking Data

To receive and manage your booking request, we may ask for your full name, phone number, email address, accommodation details, number of guests, and service specific details you choose. When transfer planning is needed, we collect the hotel name and basic information required for meeting arrangements.

Payment and Invoice Processes

When a payment infrastructure is used, records created by the payment provider for transaction security may occur. Card details are not stored on our website. Where an invoice or official record is required, information may be requested in line with legal obligations.

Website Usage Data

Technical data about how you use pages may include device type, browser details, approximate location, referring page, language preference, and visit time. This data is reviewed to improve service quality and website performance.

How We Use the Data

• To receive and confirm your booking request and get back to you
• To plan transfers and meeting arrangements and coordinate operations
• To answer your questions and provide the information flow you requested
• To reduce fraud and misuse risks
• To improve our website, content, and campaign setup

Legal Bases

Personal data may be processed based on forming and performing a contract, fulfilling legal obligations, our legitimate interests, and when needed your explicit consent. For certain notifications we ask for your approval and always keep the option to withdraw consent easily accessible.

Data Sharing and Service Providers

Your personal data is not sold. When necessary and only to run operations, limited sharing may occur with the transfer team picking you up from your accommodation point, the operator delivering the tour, communication infrastructure providers, hosting services, and payment providers. These transfers are limited to delivering the service and we apply data minimization whenever possible.

Except for lawful requests from official authorities or cases where it is necessary to establish or protect a right, data is not transferred to third parties.

Cookies and Similar Technologies

Our website may use cookies required for basic functions to work. In addition, performance and analytics cookies may be used to remember your preferences and make the website easier to use. You can manage cookies or disable them entirely in your browser settings. Disabling some cookies may affect expected experiences in areas such as forms and language selection.

Security and Retention Period

To reduce unauthorized access, we use access restrictions, log monitoring, encryption, and secure server practices. Still, it is not possible to guarantee absolute security for any transmission over the internet. For this reason, we avoid requesting unnecessary documents and ask only for the information that is required.

Data is kept for as long as needed for the processing purpose and in line with legal retention obligations. When the period ends, deletion, destruction, or anonymization methods are applied.

Cancellation Flexibility and Records

For cancellation or change requests, correspondence records and booking details may be kept to evaluate your request correctly. These records are used only for process management and for verification in case of potential disputes.

Our Data Approach for Families With Children

For families with children, correct planning matters for tour selection and transfer arrangements. For this reason, basic details such as age group may be requested. We do not request sensitive categories of data such as health information unless you need to share it. If you do need to share it, we recommend sending only what is necessary for operational safety.

What to Bring and Sharing Sensitive Information

When choosing a tour, we may provide content such as what to bring lists. This content is not for collecting extra data from you, it is to make planning easier. It is safer not to add identity photos, medical reports, or unnecessary personal notes into form fields.

Transfer Meeting Arrangement and Location Data

For meeting point planning, details such as hotel name and time are used to pick you up from the correct place. Live location data is processed only if you explicitly share it and it is used solely to clarify the meeting point.

Your Rights

• To learn which data is processed and request a copy
• To request correction of incomplete or incorrect data
• To request deletion or anonymization when conditions are met
• To object to processing and request restriction
• To unsubscribe from notifications you previously allowed

Policy Updates and Contact

We may update this text in line with our service processes and legal requirements. Updates become effective from the date they are published on this page. For privacy related questions and requests, you can reach us through the contact channels on our website.